Taking Adobe as the target, and Luminar, ON1 and Capture One as the competition, on RAW processing I think DxO PhotoLab 6 comes out better than anyone. This database comes from their sister company, DxOMark whose business is testing lenses, and provides the industry benchmark for manufacturers. And, when I purchased it on release it was on “sale”.DxO are differentiated from all other vendors by their vast database of lens and body characteristics and their ability to provide corrections for lens/body combinations. My point should be quite clear, the “release sale” was made in the deliberate knowledge that it will go on sale again very shortly thereafter at a significantly lower price. In other words, a deliberate ploy to get customers to pay more than they needed for it. Notwithstanding that “everybody does it” this is pure deception and despicable. One should not have to wait and trust that it will go on sale again a couple of weeks later. Unfortunately, the timing of new PhotoLab major releases is almost always the 3rd Wednesday of October, only a month before Black Friday. When it’s released, DxO initially gives users a reasonable upgrade price which many of us take advantage of knowing full well that Black Friday prices will be much lower. However, sInce there is a 31 day trial period, other people opt to download the trial when PhotoLab is released and then purchase an upgrade license when Black Friday prices become available.This is not new. Some people wait, and some people, like myself, purchase the upgrade as soon as it is available. Well, needless to say DXO are refusing a refund… and refusing to move it beyond the “front line” responder. Sorry, I don’t keep track of what was offered last year or whenever for all the software I have.ĭXO is the only one I have that updates anywhere close to this date.
Their practice of significantly increasing a discount after 2 weeks is pure and deliberate deception.Īnd yes, I know that other companies likely do it, that does not change the issue. I understand your frustration, I’ve been there. However, I doubt very much that it is “pure and deliberate deception” on DxO’s part. Consumers always need to be vigilant before spending their money.
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